CPL Group offers a flexible portfolio of recruitment, outsourcing and HR solutions to the public and private sectors.

Founded in 1989, CPL was floated on DCM of the Irish Stock Exchange and AIM of the London Stock Exchange in 1999.

The organisation operates on a national level in Ireland and Northern Ireland and also has offices in the UK, the Czech
Republic, Slovakia, Poland, Hungary, Bulgaria and Spain. It provides permanent, temporary and contract recruitment,
outsourcing, managed services solutions, training, payroll and advisory services to companies.

Currently for a project within one of the largest multinational IT companies we are looking for:

Senior Support Specialist with English

Ref No. SSFGE

The duties and responsibilities:

• Resolves customer issues using the tools and systems available
• Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problem
• Ensures that cases are documented correctly
• Retains ownership of each case until problem is resolved or resolution is identified
• Observes strict compliance to licensing, copyright and trademark legislation
• Protects confidential, sensitive information and materials
• Accomplishes other duties as required

Technologies required:

One or more of the following:

• Active Directory
• MS Exchange
• SharePoint
• BlackBerry
• OS: WinXP; Vista, 7


Education:

• Preferably in Computer technologies
• Microsoft certifications would be considered an advantage

Language skills:

• Fluency in German or French
• Intermediate level in English

Opportunities:

• Join one the largest and most reputable company
• Constant training
• Working with the top Microsoft products and features
• Extremely competitive remuneration package

Please submit your applications to: daniel.stefanov@cpljobs.com