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| MERCHANT HELP DESK SUPPORT WITH SLOVAK and GERMAN and ENGLIS https://forum.su.schools.bg/viewtopic.php?f=31&t=22664 |
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| Автор: | CallPoint New Europe [ 15 Авг 2013, 11:14 ] |
| Заглавие: | MERCHANT HELP DESK SUPPORT WITH SLOVAK and GERMAN and ENGLIS |
CallPoint powered by TELUS is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has got 1,200 positions across 4 delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania). CallPoint is currently providing BPO services in +30 languages, primarily in English, German, French, Italian and Spanish. CallPoint is ISO 9001:2008, ISO 27001:2005 certified and a PCI DSS compliant service provider. The Group delivery centers are highly secured, all based in A-class business parks and equipped with the latest contact center technologies. CallPoint is part of TELUS International (15,000 employees in 12 countries), the global arm of TELUS Corporation – the second largest telecommunications service provider in Canada with over $10 billion of annual revenue and more than 13 million customer connections. We need you as our: MERCHANT HELP DESK SUPPORT WITH GERMAN AND SLOVAK Your role: The Help desk is responsible for merchant support of an international full-service provider for electronic payments and billing • Respond and handle incoming requests from merchants via phone and e-mail • Advise users on appropriate action • Offer guidance on services • Follow standard and secure procedures • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Keep up to date with system information, changes and updates If you: • Are long-term oriented • Are fluent or native in Slovak and German • Are fluent in English • Are a dynamic and assertive person • Are a self-motivated, ambitious and target-driven What we offer: • Exciting work in an international and fast growing company • Young and responsible team of professionals with international experience • Excellent career development opportunities • Programs oriented to promote a work-life balance • Constant extensive trainings • Challenging work in an young and dynamic team • Regular teambuilding events • Attractive remuneration with results driven incentives If interested in this position send your CV and Cover letter to our HR Team Please quote the Reference number for this position - CP.BG-HDSDE/SL Thank you! |
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