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| GAMERS SUPPORT AGENT WITH ROMANIAN AND ENGLISH https://forum.su.schools.bg/viewtopic.php?f=31&t=22771 |
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| Автор: | CallPoint New Europe [ 17 Сеп 2013, 16:31 ] |
| Заглавие: | GAMERS SUPPORT AGENT WITH ROMANIAN AND ENGLISH |
GAMERS SUPPORT AGENT WITH ROMANIAN AND ENGLISH CallPoint powered by TELUS is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has got 1,200 positions across 4 delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania). CallPoint is currently providing BPO services in +30 languages, primarily in English, German, French, Italian and Spanish. CallPoint is ISO 9001:2008, ISO 27001:2005 certified and a PCI DSS compliant service provider. The Group delivery centers are highly secured, all based in A-class business parks and equipped with the latest contact center technologies. CallPoint is part of TELUS International (15,000 employees in 12 countries), the global arm of TELUS Corporation – the second largest telecommunications service provider in Canada with over $10 billion of annual revenue and more than 13 million customer connections. GAMERS SUPPORT AGENT WITH ROMANIAN AND ENGLISH Your role: The Gamers Support position is responsible for communication through Support Ticket, E-mail and other channels with the online gaming users, answering game user’s general in-game questions and requests providing superior in-game quality of service. • Provide our players with excellent support • Resolve customer inquiries and problems through a ticket-based support system • Consistently possess a positive approach and attitude at all service levels • Perform and complete team related projects with minimal supervision • Other tasks that fall under the category of customer service Requirements: • Fluent Romanian AND Excellent English • 1+ year experience working within a customer support environment • Previous customer technical support role a plus • Excellent knowledge of MS Office • Detail orientated and customer-oriented approach • Results focused with demonstrating consistent success through data driven reporting • A great team player with strong problem solving skills with an interest in resolving customer issues • Solid understanding of MMO games, especially Warcraft 3 and DotA. In return you get: • Supportive work-life balance policies • A job description including the OBLIGATION to play games every single day • A fantastic location • Constant extensive trainings • A great support role in a young, dynamic, informal and fast multinational business environment • Unique opportunity to combine work and study (if you are still a student) If interested in this position send your CV to our HR Team at jobs.bg@callpoint-group.com . Please quote the Reference number for this position - CP.BG-SG. Thank you! |
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