GAMERS SUPPORT AGENT WITH ROMANIAN AND ENGLISH

CallPoint powered by TELUS is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has got 1,200 positions across 4 delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania).

CallPoint is currently providing BPO services in +30 languages, primarily in English, German, French, Italian and Spanish. CallPoint is ISO 9001:2008, ISO 27001:2005 certified and a PCI DSS compliant service provider. The Group delivery centers are highly secured, all based in A-class business parks and equipped with the latest contact center technologies.

CallPoint is part of TELUS International (15,000 employees in 12 countries), the global arm of TELUS Corporation – the second largest telecommunications service provider in Canada with over $10 billion of annual revenue and more than 13 million customer connections.

GAMERS SUPPORT AGENT WITH ROMANIAN AND ENGLISH

Your role:
The Gamers Support position is responsible for communication through Support Ticket, E-mail and other channels with the online gaming users, answering game user’s general in-game questions and requests providing superior in-game quality of service.

• Provide our players with excellent support
• Resolve customer inquiries and problems through a ticket-based support system
• Consistently possess a positive approach and attitude at all service levels
• Perform and complete team related projects with minimal supervision
• Other tasks that fall under the category of customer service

Requirements:
• Fluent Romanian AND Excellent English
• 1+ year experience working within a customer support environment
• Previous customer technical support role a plus
• Excellent knowledge of MS Office
• Detail orientated and customer-oriented approach
• Results focused with demonstrating consistent success through data driven reporting
• A great team player with strong problem solving skills with an interest in resolving customer issues
• Solid understanding of MMO games, especially Warcraft 3 and DotA.

In return you get:
• Supportive work-life balance policies
• A job description including the OBLIGATION to play games every single day
• A fantastic location
• Constant extensive trainings
• A great support role in a young, dynamic, informal and fast multinational business environment
• Unique opportunity to combine work and study (if you are still a student)

If interested in this position send your CV to our HR Team at jobs.bg@callpoint-group.com .
Please quote the Reference number for this position - CP.BG-SG.

Thank you!