CPL Group offers a flexible portfolio of recruitment, outsourcing and HR solutions to the public and private sectors.

Founded in 1989, CPL was floated on DCM of the Irish Stock Exchange and AIM of the London Stock Exchange in 1999.

The organisation operates on a national level in Ireland and Northern Ireland and also has offices in the UK, the Czech
Republic, Slovakia, Poland, Hungary, Bulgaria and Spain. It provides permanent, temporary and contract recruitment,
outsourcing, managed services solutions, training, payroll and advisory services to companies.

Our client is a global IT leader and it is establishing a support team for various German speaking customers located in
different countries. For building the support team we are looking for talented, highly motivated team players with a passion
for Customer Service.

Your Role:

· Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's
contacts and proactive notification systems.
· Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and
repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-
critical).
· Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
· Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
· Proactively assist customers to avoid or reduce problem occurrence.
· Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
· Engages team members for support as required to ensure internal or external business and end user Service Level
Agreements (SLA) demands are met
· Begin to partner with and assist the Sales Pursuit team
· Is generally engaged in less complex support tasks relative to peers.
· High energy team player
· Creative and imaginative in developing customer solutions alone or as part of a team

Education and Experience Required:

High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S.
diploma, "A" levels (U.K), Baccalaureate (France), etc.). 0-1 year experience in relevant technologies and customer
environments. Relevant industry qualification where applicable.

Knowledge and Skills Required:

· Excellent verbal and written communication skills in German
· Good level of English
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience